Warranty & Service
If you need to return an item to us please complete the Product Return Form.
We honour the full manufacturers warranty on all products we sell.
Warranties are back to base.
Freight: DOA - MDCS will pay all freight costs. In the case of a warranty repair the customer pays for the return freight to MDCS.
Warranties vary on products from 1 year to five years. the following warranty periods apply:
Honeywell: IT3200-2years, Eclipse-3years, Voyager/Xenon/IT3800/IT4XXX/ 6XXX-5 years, PDA's 1 year
Opticon: OPR2001/3201/OPL6845 2 years
Cino: F780/790 2years
Datalogic: Touch/Gryphon/Heron-5 years, Quickscan/Powerscan-3 years, PDA's 1 year
Xplore: 1 year all models
Posiflex: 1 year all models
Citizen: 1 year all models
Bixolon: 1 year all models Print Head/Auto Cutter-6months
For all models not listed the manufacturers warranty is 1 year
Please Note: Cabes are not included in warranty